Business and Workplace Skills
Effective
Communication
Effective communication, teamwork, agility, problem solving, and critical thinking are a few of the skills that are required to project oneself in today’s fiercely competitive business world. Possessing strong workplace skills increases employability and professional success. The ability to harness these skills guarantees maximum output. Proficiency in digital skills is also crucial for maintaining competitiveness in today’s world. Since this leads to a direct increase in productivity and employee satisfaction,.
Inside and External Resources to Help Drive Your Business
Duration
6 Months
Case Studies
15 +
Training Mode
Online
Business and
Workplace Skills
1. Business Etiquettes
- Introduction to what is business etiquette?
- ABC's of etiquette
- How to make a first impression
- Workplace courtesy
- Meeting & board room protocol
- Table etiquette
- Telephone etiquette
- Multi-cultural challenges
- Ethical Issues in business etiquette
- The basic business wardrobe
- Diversity and cultural awareness in the workplace
- Netiquette
- Dealing with challenges professionally
2. Work Life Balance
- Why is having a healthy work life balance important
- Benefits
- Signs of an imbalance
- The most valuable resource
- Taking charge of stress
- Handling time
- Goal setting
- Flexible work management
3. Crisis Management
- The basics of crisis management
- Different crisis situation an their response
- Assessment in emergencies
- Roles, responsibilities and management
- Coordination mechanisms
4. Change Management
- Change
- Attributes and challenges of change
- Drivers for change
- Types of change
- Kotter’s 8 steps of successful large scale change
- Resistance to change
- Communicating & implementing change
- Risk of failure
- Change adept organization
5. Conflict Management
- What is conflict?
- Is conflict good or bad?
- The thomas-kilmann conflict mode instrument (TKI)
- Basic styles in conflict situations
- Different behaviours in conflict handling
- Burning and frozen conflicts
- Nine stages of escalation and thresholds
- Conflict intervention strategies
- Dealing with emotions & anger
- The conflict-triangle
- Resolving conflict
- Conflict mapping
- Negotiating
- Assertiveness
- Intervention
- Creating an action plan
- Conflict resolution
6. Effective Communication
- Understanding communication
- Communication evolution
- Communication process
- Barriers to communication
- Active listening
- STAR speaking
- Importance of providing feedback
- Johari window
- Beyond verbal communication
- Importance of questioning
7. Etiquette
- Do manners matter?
- The abc of business etiquette
- Making an effective first impression
- The personal touch
- Netiquette
- Global business etiquette
8. Art of Giving Powerful Feedback
- What is quality feedback?
- Key feedback principles
- Self-reflection and self preparation
- Types of feedback
- Developmental feedback that encourages growth
- Process for giving feedback
- Useful techniques
- Facilitative questioning
- Dealing with resistance to change
- What is quality feedback?
- Handling difficult feedback
- Feedback principles
- Fostering a feedback culture
- Delivery techniques
9. Creativity and Innovation
- Why innovation and creativity?
- What is the difference between innovation and creativity?
- Levels of creativity
- Who is a creative learner?
- Understanding the differences in brain patterns
- Tools and methods for generating different ideas
- Lateral and logical thinking
- Harnessing the culture of creativity in a organisation
- Practical application
10. Email Etiquettes
- Quick tips for effective emails
- Selecting the audience for your email
- Timing your email message
- Using bcc in email
- Rarely reply all in email
- Choosing a subject line for your email
- Help email readers communicate
- Editing your email
- Email grammar
- Using approachable language in email
- Reader-friendly email formatting
- Strike the right tone in emails
- Phrases to avoid in email
- Common things that annoy email readers
